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• Introducing
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Sizes of hand-embroidered articles

Our hand-embroidered products are painstakingly checked; as these are crafts products, you may notice slight differences between two items included in the same article. Compared to the standard measurements stated, there may be a variation of between 1 and 2  cm (sometimes more in the case of large items).

How to order

The purchase order is only sent once the on-line order form has been filled in and before paying at the check-out.
Every user sending an order is assigned a client order number. The order number will be visible on the Order Control service and on the email which will be sent automatically by the system to the purchaser.

Order will be dispatch within 4 working days from its receiving. In those days RicamiPizzi.com checks that the goods are in stock and then sends the order fulfilment notice by email.
If the article requested is not in stock we will inform you - by email - of the delivery time-frame.
in the case of special urgency it will be sufficient to report your need in the order form's Message box

Invoices can be issued for amounts over 150 euro.
We do no accept orders for less than 25 euro (excluding shipping costs) 

No charges for packaging costs.

Payment procedures

After you have placed the product in the shopping cart,  you may proceed to the checkout. Payment may be made by credit card, PayPal, bank transfer or  - in Italy only – cash on delivery.

• If the credit card, is part of the Visa, Mastercard, American Express or MonetaOnLine circuits,you must enter the details of your credit card. This transaction is carried out in the Banca Sella site; this is RicamiePizzi.com’s partner bank. Banca Sella uses SSL (Secure Socket Layer), which ensures that payment data is protected against intrusion or fraud. RicamiePizzi.com never views your data. Banca Sella simply informs us when the transaction is successful. The order amount is charged when the bill is issued.
  
  
• Paying for your purchases with PayPal.
  
  
• Payment via Bank transfer should be made in favour of GRAN RICAMI s.r.l. Via Edison, 19 - 31020 - Villorba (TV) - ITALY. Bank details:
  
  

  C/C Postale:
  IBAN: IT 26 O 07601 12000 000001122939
  The goods will be sent once the bank has confirmed payment.

  
  
• Cash on delivery (on delivery of the package); the amount payable to the courier includes shipping costs. Cash on delivery is only possible in Italy.

Satisfied or money back

In accordance with law (article 5 Law DL 22 May 1999 — n° 185) governing return of goods, our watertight agreement allows you to unilaterally cancel the agreement with RicamiePizzi.com.
If you are not satisfied with the product received because it fails to conform to the description, you have 10 days after receipt in which to return it. You may cancel the agreement with us by sending a registered letter to us with return receipt.
Please ensure that the product’s original packing is intact with labels attached, and send it to GRAN RICAMI s.r.l. Via Edison, 19 - 31050 - Fontane di Villorba (TV) - ITALY.
Returns will only be accepted with a prepaid parcel.

Before returning an article you are  kindly requested to contact us by email at info@ricamiepizzi.com, explaining the reason for returning the article and stating whether you prefer a replacement or your money back. We will reply to you as quickly as possible and if you choose a refund, we will return your payment to you within the time-limit specified by law after deducting shipping and cash on delivery costs; if you choose a replacement there will be no additional shipping costs.

Shipping costs in Italy

 

Shipping costs – Abroad

Products on sale in the RicamiePizzi.com site are delivered to all European and non-European countries covered by the DPD and FEDEX shipping service for BARTOLINI spa express courier company.

When the goods are purchased the system automatically provides the shipping cost which is calculated according to the destination country and the weight.

There are no shipping costs for goods with a purchase price of over € 300,00 shipped to the European Union.

For USA and Canada the shipping costs for goods with a purchase order of over  € 300,00 as follow:

Within gross weight of 5kgs: Free of charge

Between  weight  kgs. 5 and  kgs. 10                    shipping costs € 20,00

Between  weight  kgs.10 and kgs. 20                    shipping costs € 30,00

Between  weight  kgs.20 and kgs. 30                    shipping costs € 40,00

   

Customs rates

RicamiePizzi.com complies with customs regulations governing goods shipped between Italy and other countries. Any costs due to import taxes in non-European Countries shall be paid separately by the consignee and in all cases shall be charged to the purchaser.

Privacy and data securety

In order to conduct its business activities in the best possible manner, (sales, electronic correspondence, sending informative material, fulfilling legal obligations) and in order to create trust between ourselves and our users, RicamiePizzi.com  requires certain information such as your mailing address, your e-mail address, your fixed line telephone number as well as payment data.

Data is processed by GRAN RICAMI s.r.l. by means of it and data transmission systems or other resources designed to ensure data security and confidentiality, strictly complying with the provisions of legislative decree n° 318/1999 (security measures governing the processing of personal data).

Your data is secure

The RicamiePizzi.com site is secure. Technologies designed to prevent intrusion (such as firewalls) have been adopted to ensure that the site is secure. Transmission of data relating to payments takes place over Banca Sella’s secure servers; Banca Sella is the leader in the on-line transaction market in Italy and it uses SSL (Secure Socket Layer).

This system, based on encryption techniques, ensures utmost transaction security, making RicamiePizzi.com a secure venue for purchasing and providing complete peace of mind.